Customer Issue: The customer’s garage door opener broke down, and he opted to replace it rather than repairing it, as the unit was getting old anyway.
Our Solution: Mr. Gluck proved interested in freeing up some space in his garage by replacing his old screw drive unit with a wall mounted model. The LiftMaster 8500 model fit his garage door specifications and price range, and was compatible with his remote and wall console. Successful replacement.
Safety Mechanism Testing
Customer Issue: Our customer needed us to check out his garage door safety mechanism.
Our Solution: Our technician determined the door’s safety sensor was defective. He replaced it with a new unit, aligned it, and checked the door for proper operation.
Garage Door Off Track
Customer Issue: Door got off track.
Our Solution: We first checked the tracks to see if they were positioned properly, only to discover that one track was severely dented. We replaced it and then realigned it with the door. Finally, we tested the door to make sure that it was able to move properly again.
Customer Issue: Rusty garage door track.
Our Solution: The track in question was very rusty and had to be replaced. We removed the entire door, installed and aligned the new track, and then reinstalled the door. We then tested the entire system to make sure there were no other issues.
Customer Issue: Broken extension spring.
Our Solution: We decided that it was best to replace the loose, worn out spring before it broke completely. We disconnected the system and then removed and replaced both springs, since the other one was in a bad shape too. We then tested the door to make sure it opened and closed smoothly.